CUSTOMER CARE
Direct any questions you may have regarding Gallery Leather products or services to Customer Care by doing one of the following:
Click here to send an email.
Mail your inquiry to:
Customer Care
Gallery Leather Direct
8 Industrial Way
Trenton, Maine 04605
Call our Customer Service department Monday through Friday from 8:00 am to 4:30 pm EST at 877-811-7901. We will be closed on the following 2023 holidays:
- Monday, May 29 (Memorial Day)
- Tuesday, July 4 (Independence Day)
- Monday, September 4 (Labor Day)
- Friday, November 10 (Veteran's Day)
- Thursday, November 23 (Thanksgiving)
- Monday, December 25 (Christmas)
- Monday, January 1 (New Year's 2024)
Whichever method you choose, you will reach service representatives whose offices are just a short walk from our production floor. They know our products, how they are put together, and in most cases have experience crafting the products themselves. They can answer your questions, take your order, and assist you in deciding the best available shipping options.
In stock dates displayed for out of stock products are estimated dates only and are subject to change. E-mail order confirmations sent will note if the item you are ordering is out of stock.
Product colors may vary when viewed from one computer monitor to another. If you are in doubt about the color/grain you will receive, particularly if you are ordering personalized items, which are non-returnable, we recommend you order swatches of the color/grain you are considering before placing your order. You may order swatches here.
PROMOTIONAL DISCOUNTS & OFFERS
Promotional offers apply to new orders only (cannot be retroactively applied to orders placed before the promotion was active). Offers cannot be combined with other promotions or discounts. Retail promotions are not available on wholesale orders.
Our Amazon Pay promotion runs from Thursday, June 1, 2023 to Monday, July 31, 2023 and offers an automatic 10% off all items purchased from our website (excluding tax and shipping) when you check out with Amazon Pay. Amazon is not responsible for reimbursement of the offer. Customers experiencing any issues with this promotion should call the Gallery Leather Customer Care team Monday through Friday from 8:00 am to 4:30 pm EST at 877-811-7901 or email us. During October we are contributing 5% of every sale to the Breast Cancer Research Foundation. This 5% is calculated before taxes and shipping but after any discounts are applied.
ABOUT OUR GUARANTEE
We are confident you will appreciate the handcrafted quality and thoughtful design of our products. If you should ever encounter a defect with the materials or assembly, please contact us to arrange for returning the product to our offices and we will repair or replace it.
RETURN INSTRUCTIONS
The packing slip in the package you received from us will contain detailed instructions for returning an item. Here are the steps for making a return:
Refer to the packing slip for specific return information.
Pack the items to be returned in the original shipping box whenever possible. Include a copy of the packing list which includes your order number, billing name, and address.
All product returns must be received within 30 days from the date the order was shipped if you are seeking a refund on your purchase. All returns received after the 30 days specified will be ineligible for a refund of any kind. All items returned must be unused and undamaged, again, in original boxes and with all or any accessories that may have come with the item upon purchase.
All personalized items are non-returnable for refund or exchange unless the return is due to an error or defect caused by Gallery Leather. Records of orders for personalization will be kept for 90 days, after which, all personalized items will be non-returnable, whatever the cause.
The return shipping charges must be prepaid. We cannot accept COD deliveries.
For your protection, we recommend that you use UPS or Insured Parcel Post for your return.
Please package item(s) securely to avoid damage during transit. If you fail to package properly you could compromise your request for a refund or exchange on the item(s) returned.
For a prompt response to your request please return the package to:
RETURNS
Gallery Leather Direct
8 Industrial Way
Trenton, Maine 04605
Keep a record of the Return Tracking Number and expect a refund or replacement within 30 days of Gallery Leather receiving your returned product. Gallery Leather does not refund shipping costs associated with any type of returns unless the return was a result of a manufacturer defect or order processing error. If the return is due to a manufacturer defect or order processing error we will also refund the full return shipping costs paid.
Please note Gallery Leather is not responsible for shipping costs for exchange requests of any kind.
PRIVACY AND SECURITY
Questions concerning Privacy and Security can be answered by clicking on this link to our Privacy and Security page.
